Whether it is developing your strategic plan, Key Performance Indicators (KPI’s) or Key Result Areas (KRA’s) for your company, we are here to help and ensure that your plan is SMART. Making You Successful is our purpose.
Customer Relationship Management
Defining your Customer Experience and delivering on it is essential. Keeping your customers is the best strategy to growing your business. To achieve this you need to understand what your customers’ value, what their problem is, and what they need from you. You then need to ensure that you and your staff can deliver it all. The team at MAP Your Direction understand this and are here to help you make it happen.
Business Management Systems
We encourage you to develop sound business processes to ensure you deliver the right results to your customers and all your stakeholders. The principles of ISO 9001 Quality Management Systems are our starting point as well as other recognised standards and codes of practise relevant to your industry. The MAP Your Direction approach ensures that your management system suits your company needs whether you are a large corporate or an owner/operator business.
Health and Safety Management
MAP Your Direction’s team also has Health and Safety Management practitioners. They are dedicated to developing a safe environment for your personnel by ensuring a safety focused culture and safe practices being undertaken by informed personnel. This is built into your organisations Management System based on the requirements of AS/NZS 4801 and ACC’s Workplace Safety Management Practices.
A new project coming up? Let us at MAP Your Direction work with your team to keep the project on time, to budget and delivering the desired results. It is not always just about the project, it is often more about the whole change management process. Ensuring all contingencies are covered, particularly the people involved, directly or indirectly.